2008-2009 Summary Annual Report: Technical Assistance

Technical Assistance Highlights

  • Established the National Review Group and hosted the first meeting.
  • Built upon the compendium of case studies. A total of 149 downloadable, searchable case studies from across the U.S. were published online as of June 2009.
  • The National Center's Web site garnered more than 138,000 visits.

Online Technical Assistance

The National Center Web site, www.saferoutesinfo.org, continues to be the central distribution mechanism for technical assistance for all of its audiences. Below are the number of visits, visitors and pages viewed by quarter. For the year, the site received more than 138,051 visits from 93,834 visitors with 568,108 page views.

Quarter Visits Visitors Page Views
July–September 36,895 25,817 143,922
October–December 32,673 23,541 134,417
January–March 33,175 24,069 141,555
April–June 35,308 25,166 148,214
Total 138,051 93,834 568,108
  • Tip sheets were developed on a variety of topics, including Tips for Engaging Middle School Students in SRTS and Assessing Walking and Bicycling Routes: A Selection of Tools.
  • The SRTS online library, a centralized, Web-based collection of Safe Routes to School-related materials and documents was updated bringing the total number of Safe Routes to School-related materials in the online library to 382.
  • SRTS Case Studies highlight state and local SRTS programs across the U.S. A total of 149 downloadable, searchable case studies from across the U.S. were published online as of June 2009.

Toll-free line

The toll-free line is a mechanism for the public to ask questions that are not answered through a visit to the National Center's Web site. Usage of the phone line is expected to be light because the Web site is promoted as the primary source for information. During the reporting period, there was an average of 3.8 calls per week.

Question and answer database

Ask a Question is a mechanism for Web site visitors to ask questions that are answered by National Center staff and experts around the country. This year the total number of entries in the Q&A database increased to 241.

The five most frequently visited questions during the reporting period were:

  • What side of the road should I walk on?
  • At what age can children walk to school by themselves?
  • How wide should sidewalks along SRTS routes and near schools be built?
  • How wide should a Safe Routes to School sidewalks be to meet ADA specifications?
  • What are Safe Routes to School Programs?

Support for State Coordinators

Several mechanisms are in place to provide technical support directly to the SRTS State Coordinators.

  • Listserv for State Coordinators: The listserv continues to be a robust tool for communication between the state coordinators.
    • The listserv received 1,691 messages, with an average of 141 postings per month.
    • As of June 30, there were 112 subscribers, including 51 permanent or interim State Coordinators.
  • Password protected Web site for State Coordinators: A section of www.saferoutesinfo.org is dedicated to facilitating document sharing, questions and communication on new issues among State Coordinators.
  • Teleconference calls for SRTS State Coordinators: The National Center hosted regular conference calls for SRTS State Coordinators to discuss specific current topics, upcoming events and other matters.
  • Safe Routes to School State Coordinators National Meeting: This annual meeting provides State Coordinators the opportunity to come together to discuss issues related to their unique jobs, to understand how other states are implementing their programs, and to hear speakers on topics of special interest.
    • Portland, Ore., a city recognized nationally for its walking and bicycling programs, was selected through a competitive application process to host the 2009 Safe Routes to School National Conference in August. The conference site was announced by the National Center for Safe Routes to School and the Safe Routes to School National Partnership.
    • The coordinators' meeting will be held in conjunction with the Safe Routes to School National Conference, making the meeting more time- and cost-effective.

National Review Group

The National Center established a National Review Group comprised of more than 30 transportation, education, health and advocacy leaders, to provide advice and feedback on the goals and objectives of the National Center. The first meeting of the National Review Group was during the 2009 National Bike Summit in Washington D.C. The group provided insight into local needs and identified ways in which member's programs and activities can both benefit from and help advance SRTS initiatives. The group will meet twice per year.