2009-2010 Summary Annual Report: Technical Assistance

Technical Assistance Highlights

  • Documented more than 171,000 visits to the National Center’s websites.
  • Held two meetings of the National Review, by conference call in November 2009, and in person in March 2010.
  • Expanded compendium of case studies to a total of 160 downloadable, searchable case studies from across the U.S.
  • Strengthened the National Center website’s funding page to provide easier access to information about SRTS funding resources.
  • Produced a walking/bicycling policy guide – “School Bicycling and Walking Policies: Addressing Policies that Hinder and Implementing Policies that Help” – jointly developed with the Safe Routes to School National Partnership.
  • Developed a new tip sheet “Engaging Middle School Students in SRTS Programs”
  • Wrote and released the following reports; “Involving Children with Disabilities in SRTS” and “Teaching Children to Walk Safely as They Grow and Develop.” 
  • Produced Federal Financing Terms Glossary, available as a downloadable PDF. 

Online Technical Assistance

The National Center website, www.saferoutesinfo.org, continues to be the central distribution mechanism for technical assistance for all of its audiences. Below are the number of visits, visitors and pages viewed by quarter. For the year, the site received more than 171,579 visits from 122,294 visitors with 665,284 page views.

Quarter Visits Visitors Page Views
July–September 40,184 28,940 168,506
October–December 41,487 29,141 162,466
January–March 46,417 33,123 170,532
April–June 43,491 31,090 163,780
Total 171,579 122,294 665,284
  • Updated the National Center website’s funding page to provide easier access to information about SRTS funding resources and posted a Federal Terms Glossary culled from an existing FHWA Financing Federal Aid document.
  • Updated the SRTS online library, a centralized, Web-based collection of Safe Routes to School-related materials and documents, bringing the total number of Safe Routes to School-related materials in the online library to402.
  • SRTS Case Studies highlight state and local SRTS programs across the U.S. A total of 160 downloadable, searchable case studies from across the U.S. were published online as of June 2010.

Toll-free Line

The toll-free line is a mechanism for the public to ask questions that are not answered through a visit to the National Center’s website. Usage of the phone line is expected to be light because the website is promoted as the primary source for information. During the reporting period, there was an average of 6 calls per week.

Question and Answer Database

Ask a Questionis a mechanism for website visitors to ask questions that are answered by National Center staff and experts around the country. This year, the total number of entries in the Q&A database increased to 260.

The five most frequently visited questions during the reporting period were:

  • Will marked crosswalks improve safety along a walking route?
  • How can you make a wide street easier to cross?
  • Do parents need to sign a liability waiver for Walking School Bus?
  • What are the liabilities associated with a walking school bus or bike train?
  • Where should adult school crossing guards be stationed?

Support for State SRTS Coordinators

Several mechanisms are in place to provide technical support directly to the State SRTS Coordinators.

  • Listserv for State SRTS Coordinators: The listserv continues to be a robust tool for communication between the State Coordinators.
    • The listserv received 2,198 messages, with an average of 183 postings per month.
    • As of June 30, there were 102 subscribers, including 51 permanent or interim State Coordinators.
  • Password protected website for State SRTS Coordinators: A section of the National Center’s website is dedicated to facilitating document sharing, questions and communications on new issues among State Coordinators.
  • Teleconference calls for State SRTS Coordinators: The National Center hosted regular conference calls for State Coordinators to discuss specific current topics, upcoming events and other matters.
  • Safe Routes to SchoolState Coordinators National Meeting: This annual meeting provides State Coordinators the opportunity to come together to discuss issues related to their unique jobs, to understand how other states are implementing programs, and to hear speakers on topics of special interest.
    • The 2009 State SRTS Coordinators Annual Meeting was held in Portland, Ore., in conjunction with the 2009 Safe Routes to School National Conference in August 2009.
    • The 2010 State SRTS Coordinators Annual Meeting was held in Chicago, Ill in June 2010.
    • The National Center, in partnership with the Safe Routes to School National Partnership, released a request for proposal to host the third SRTS National Conference in August 2011. The 2011 State SRTS Coordinator meeting would be held in conjunction with this national conference.

National Review Group

In 2009, the National Center established a NationalReview Group comprised of more than 30 transportation, education, health and advocacy leaders, to provide advice and feedback on the goals and objectives of the National Center.  The second meeting of the National Review Group was held in Fall 2009 via conference call, and the third meeting was in-person, held before the 2010 National Bike Summit in Washington D.C. The group discussed National Center’s efforts to date, including evaluation efforts and a partnership with the Let’s Move initiative, and provided input on the National Center’s new advertising campaign, “Every Step Counts.” The group will continue to meet twice per year.

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